Returns & Refund Policy

Everything we sell is digital: subscriptions, account access and licence keys. There is nothing to post back, so instead of returns we offer a fix, a replacement or a refund, as described below.

Your plan is covered for its whole period. If the login, profile or key stops working during that time, contact us and we will fix it or replace the access at no extra cost.

Please keep your order number ready, and tell us what you see (a screenshot helps).

• We cannot deliver your order. If we confirm your payment but cannot deliver the plan, you get a full refund.
• We cannot fix or replace it. If your access stops working during the plan and we cannot fix or replace it, we refund you.
• You paid more than the order total. We return the extra amount.

• A licence key or activation code that has been delivered and activated.
• A plan that was delivered and works, if you no longer want it.
• Access that stopped working because the rules of the plan were broken, for example changing the password or profile of a shared account, or sharing the login with others.
• An order placed with the wrong account email, after we have already activated the plan on it.

• If we cannot find your payment, we tell you by email with the reason. Reply with a screenshot of the transaction and we will check again.
• An order paid with a transaction ID that does not exist, or belongs to someone else, is cancelled.

1. Message us on WhatsApp or email support@subora.bd with your order number. We reply during our support hours (10:00 AM - 12:00 AM (BD time)).
2. Tell us what went wrong. We first try to fix or replace the access.
3. If a refund is due, we send it to the same bKash, Nagad, Rocket or bank account you paid from, and email you when it is done.

If something is not covered here, contact Subora through our contact page. This policy works together with our Terms & Conditions.